What’s New in Maximizer CRM 11

Maximizer CRM 11 builds on over 20 years of development and success, providing you with utmost flexibility and convenience to access critical customer information and business intelligence on your desktop, through the web or on the mobile smartphone. It takes sales, marketing, customer service & support to the next level, with enhancements having significant impact across all business areas within an organization – one all-inclusive license that delivers a robust CRM solution when, where and how you need it.

Executives

• Wizard-driven Dashboards with click through to detailed information allow managers to easily create and visualize key performance indicators.
• Formula-driven User-Defined Fields allow calculations from multiple fields for more robust profiling and reporting.

Sales

• Sales Quota Management for real-time insight into your team, territory or individual performance.
• Sales Opportunity Monitoring alerts sales managers and reps to changes in deal status.
• Quick sales email templates that merge customer information enable efficient communication and follow-up.

Marketing

• Full marketing campaign functionality now available through Web Access as well as your Windows Desktop, including tracking and robust reporting, enables marketing initiatives on the go.
• Advanced marketing reports provide the insight for you to refine future campaigns and target more effectively.
• Built–in campaign message editor allows you to create and modify HTML‐based campaign messages, featuring a formatting toolbar and support for merge fields and embedded images.

Mobile CRM

• Access to the entire Maximizer CRM database in real-time through your mobile smartphone
• Mobile CRM multi-user support allows collaboration on opportunities, assignment of tasks and escalation of cases.
• Document viewing, editing and creation for improved remote productivity.
• Mobile CRM support for video, voice and image capture and saving elevates the level of your communications and information kept on record.
• Save Blackberry emails to Maximizer CRM
• Wi-Fi support reduces data charges in free hotspots
• Map multiple customers to BlackBerry GPS and maps for turn-by-turn directions to plan your optimal day of appointments.

User Experience

• Optimized usability through new and modern, yet familiar, interface.
• Visual color prioritization of your clients, tasks, appointments and customer records makes it easy to quickly organize your information.
• Firefox browser support for Windows, Mac, and Linux users with Web Access.
• Support for SharePoint users to seamlessly look up Maximizer CRM data.
• Enhanced Web Access platform, now including full marketing campaign management, action plans and document library.
• HTML notes for easier viewing, formatting of records and hyperlinking to your online information.
• Improvements to SQL Express 4GB limitation that significantly increase database capacity.
• Streamlined centralized user, security, and group administration and enhanced user and group administration rights assignment.

Learn more about how these and other new features in Maximizer CRM 11 will make a positive impact on your business. View the Maximizer CRM 11 What’s New datasheet (pdf).